Terms & Conditions


ALCOMM INSTALLATIONS PTY LTD (ACN 167 908 956) agrees to supply the requested goods and/or services to the Customer only on these standard terms and conditions (“these terms”.)

The Building and Construction Industry Security of Payment Act 2009 forms part of ALCOMM INSTALLATIONS PTY LTD terms & conditions.


 1.1. The following forms of payment are accepted: cash, cheque or direct deposit.

1.2. ALCOMM INSTALLATIONS PTY LTD may ask the Customer to provide positive identification if paying by cheque.
1.3. Cheque payments may be subject to clearance from ALCOMM INSTALLATIONS PTY LTD bank.
1.4. An administration fee of $40.00 may apply for any cheque not cleared by ALCOMM INSTALLATIONS PTY LTD bank, whether due to insufficient funds or any other reason.
1.5. Direct deposit payments are not deemed to be received until the funds have reached ALCOMM INSTALLATIONS PTY LTD account.
1.6. The Customer is not entitled to any retention or otherwise retain any amount due to ALCOMM INSTALLATIONS PTY LTD. All payments are to be made without deduction or equitable or other set off whatsoever.
1.7. Payment must be made in Australian Dollars (AUD)

2.1. Ownership of the invoiced goods will only pass to the Customer when full payment of the invoice is received by ALCOMM INSTALLATIONS PTY LTD.
2.2. If ordered products are to be delivered to an installation site the Customer assumes responsibility for the materials at the time of delivery, regardless if the Customer (or the Customer’s representative) is on site to acknowledge receipt of delivery or not. The Customer agrees to pay standard delivery charges as billed.

3.1. Customers without a credit account with ALCOMM INSTALLATIONS PTY LTD must pay for goods in full before the goods will be supplied.
3.1.1. Non-account customers may be granted with fourteen (14) day terms at Alcomm Installations discretion (granting of these terms on one or more occasion does not imply or guarantee the same terms will be granted in the future.)
3.2. To apply for credit the Customer must complete a Credit Application Form. Payment terms for approved applications are strictly thirty (30) days from date of invoice or the end of the month in which the goods and/or services are supplied for progress claims.
3.3. If the Customer does not make payment within these terms and/or exceeds their credit limit at any time ALCOMM INSTALLATIONS PTY LTD, at its discretion, reserves the right to:
3.3.1. Suspend or cancel pending orders and/or current or future installations.
3.3.2. Suspend the Customer’s credit account until such time as all outstanding amounts are paid in full.
3.3.3. Suspend the Customer’s credit account and claim immediate payment of all amounts due by the Customer notwithstanding the due date/s for payment
or any terms agreed by ALCOMM INSTALLATIONS PTY LTD.
3.3.4. Cancel the Customer’s credit account indefinitely and require pre-payment or COD for future supply.
3.3.5. Enlist the services of a debt collector to recover all outstanding amounts. Any charges incurred by ALCOMM INSTALLATIONS PTY LTD for using such a service will be payable in full by the Customer.
3.3.6. Charge interest of 1.5% per month (or a minimum of $50.00) on any overdue amounts until such time as all outstanding amounts are paid in full (including interest charges.)
3.4. ALCOMM INSTALLATIONS PTY LTD can vary or withdraw any credit facility at its discretion, without liability to the Customer or any other party.

4.1. Only these terms (not other terms and conditions which may be attached to or incorporated in a purchase order) form part of the agreement between ALCOMM INSTALLATIONS PTY LTD and the Customer. ALCOMM INSTALLATIONS PTY LTD acceptance of a purchase order will not be acceptance of any such terms or conditions.

5.1. Quotations are valid for thirty (30) days unless otherwise specified in the quotation. Product specifications and availability are subject to change without notice.
5.2. Where imported equipment is involved, the quoted price is based on the exchange rate at the time of order. Should the actual exchange rate vary from the Base Exchange rate, then the component of imported goods included in the order and price quoted would be adjusted accordingly
5.3. Unless specified, all quotations are in Australian Dollars (AUD.)

6.1. A progress invoice may be issued monthly where supply or installation of goods exceeds thirty (30) days. This invoice must be paid in full within the terms specified on the invoice. Failure to do so may see the supply or installation suspended until full payment is received.
6.2. Any queries or complaints regarding an invoice must be raised with the Administration Department in writing within 7 days of invoice or receipt of goods (whichever is latter.) Failure to do so indicates the Customer’s total acceptance and responsibility for prompt payment of the full amount of the invoice.


7.1. Cancellations for custom made goods will not be accepted once ALCOMM INSTALLATIONS PTY LTD has commenced ordering and/or manufacturing the goods (including any components required to manufacture the goods.)
7.2. Custom made products, including cables, are not returnable for credit unless proved to be faulty.
7.3. The Customer may return goods purchased from ALCOMM INSTALLATIONS PTY LTD for credit or refund subject to the following:
7.3.1. The goods are returned to ALCOMM INSTALLATIONS PTY LTD with the original invoice within thirty (30) days of the invoice date.
7.3.2. The goods are new and unused.
7.3.3. The goods are in the original packaging, which has not been damaged or altered.
7.4. Goods satisfying 7.3.1. to 7.3.3. will be subject to a 20% restocking fee at Alcomm Installations discretion, except when faulty or incorrectly supplied by ALCOMM INSTALLATIONS PTY LTD
7.5. Credit for returned goods will be in the form of company credit or refund at ALCOMM INSTALLATIONS PTY LTD discretion.
7.6. Goods supplied by ALCOMM INSTALLATIONS PTY LTD that are deemed to be faulty by ALCOMM INSTALLATIONS PTY LTD within thirty (30) days of invoice date may be returned to ALCOMM INSTALLATIONS PTY LTD for exchange, credit or refund.
7.7. Except when incorrectly supplied, the Customer will be responsible for payment of any return freight charges.

8.1. All goods and services supplied by ALCOMM INSTALLATIONS PTY LTD shall have the benefit of any warranty given by the goods’ respective manufacturer. However, subject to the Trade Practices Act, ALCOMM INSTALLATIONS PTY LTD will not be liable for any damage, direct or consequential, arising out of any faults or defects including, but not limited to, those caused by:
8.1.1. External causes including natural disaster, fire, water, lightning, power surge or spike, accident, neglect, misuse, vandalism.
8.1.2. The use of the goods for other than its intended purpose.
8.1.3. The use with or connection of the goods to item/s not approved by ALCOMM INSTALLATIONS PTY LTD.
8.1.4. The performance of maintenance or attempted repair by person/s other than ALCOMM INSTALLATIONS PTY LTD or as authorised by ALCOMM INSTALLATIONS PTY LTD.
8.1.5. Any configuration or reconfiguration by the Customer.
8.2. Goods manufactured by ALCOMM INSTALLATIONS PTY LTD (including custom products and/or cables,) carry a twelve (12) month warranty against faults or defects excluding, but not limited to, the causes outlined in 8.1.1. to 8.1.5.
8.3. No liability is assumed for any consequential damages caused from the use of goods supplied by ALCOMM INSTALLATIONS PTY LTD.
8.4. The Customer is responsible for any return freight charges for goods returned under warranty.

9.1. ALCOMM INSTALLATIONS PTY LTD may add to or vary any part or parts of these terms at any time without notice.
9.2. If any of these terms are or later become illegal or unenforceable, the illegal or unenforceable part of those terms are taken to be severed from these terms, but all other terms remain in place.